Maxim Limousine

05/12/2008 Posted by sweetinphx

Ok, so we took the Chrysler 300M that Maxim has to our prom this Saturday...it was sooooooooo fun!! The floor literally lights up like a disco and my friends and I were all laughing while the guys were trying to breakdance after prom!!! The girl on the phone actually had us switch down from the more expensive hummer since we only had 6 people and I'm glad we did!! The 300 was super cool!!

05/09/2008 Posted by kmack82

OKAY SO I LOVE THIS COMPANY, I CALLED THEM AND NOT ONLY WAS THE PRICE REALLY FAIR, THEY WERE VERY ACCOMMODATING TO MY REQUEST. THE VEHICLE WAS NEW , VERY NICE, AND THE DRIVER WAS GREAT. WE ALL FELT VERY SAFE. THE OFFICE STAFF COORDINATED EVERYTHING FOR THE EVENING. THEY SET UP RESERVATIONS FOR DINNER AND SET ME UP WITH VIP TO CLUBS IN SCOTTSDALE. AS A NICE SURPRISE THEY GAVE ME A FREE BOTTLE OF CHAMPAGNE AND DECORATED THE VEHICLE. EVERYONE WAS REALLY NICE, AND THIS IS THE ONLY COMPANY I WILL EVER USE AGAIN. HIGHLY RECOMMENDED.

Pros: EVERYTHING WAS AMAZING

Cons: THERE ARE NO CONS, EVERYTHING WAS PERFECT

05/09/2008 Posted by StaciWilliams

From start to end everything went very good. They are professional on the phone unlike a lot of company's I called. They gave me a good rate, however I did find cheaper but I really wanted to go with a company that was highly rated and they have an "A" rating with the better business and that was worth the extra $10.00 per hour. Very professional company! I really appreciate a company that does business with honesty and integrity

Pros: price was fantastic and we received a complimentary upgrade and champagne

Cons: Service was very friendly..

05/08/2008 Posted by Sweets480

My husband and I had come into Phoenix after our flight had delayed several times. We had booked Maxim Limousine for a pick up and were pleased to know they had watched our flight and had our driver on site promptly when we arrived. We have used other shuttle and sedan services before, but will never again due to Maxim's Superior Customer Service.

Pros: They watch your flight!

05/08/2008 Posted by DesertGirl19

We rented the Party Bus for Prom and it was the Best Night EVER!!! The bus was amazing and the driver was so fun, we rented the bus again for Graduation. I love love love Maxim and I'll tell everyone I know!

05/06/2008 Posted by Dannytaylor

I used MAXIM Limousine as a surprise for my sister's birthday. I had a special dvd made with pictures of us growing up and our driver made sure that it was playing when he picked up my sister. Birthday banners and balloons in the limo. The car was new and clean and the office staff helped me put together a tour of phoenix, since we've never been here before. I'll be sure to tell my friends about Maxim limo when they come out to AZ..

Pros: Great customer service, knowledgable drivers, great office staff!

Cons: NONE

05/06/2008 Posted by Jamie44

We stumbled on this excellent company quite by accident. We needed transportation for a special client on very short notice. Maxim Limousine was prompt and professional and our client was very happy with the great service they provided. They are our first choice for transportation in Phoenix, AZ.

Pros: Great Service

Cons: None

04/14/2008 Posted by AESJ

We hired Maxim Limousine for our senior prom. They called us 27 hours before the event to let us know that they had double booked the party bus and that we would not be getting it. Other kids at school told us that they had the party bus too. They were the ones who got the bus that night. Maxim knew that they had double booked the bus 6 days before they told us. Maxim hired out another smaller party van from another company and said we could have all our money back and no ride or use the smaller bus and they would not be giving us any of our money back . We all felt blackmailed into accepting the smaller bus or walk to the prom. Even after we took a letter of complaint to their office within 12 hours of the completion of the service, as it was stated in our contract, they still would not give us any money back. Our rental went from a 35 passenger tour bus with 10 tv's, bathroom, bar, 2 stripper poles, mega sound system, and fog machine to a 28 passenger van with none of those features yet they insist that the replacement bus was an upgrade. I would not recommend this company to anyone ever!!!! If you decide to through caution to the wind and not believe this, be sure to pay with a credit card. That way when the service you contracted for is not delivered, you have them backing you.

02/14/2008 Posted by rissi

Hello, I spoke with your office today, but wanted to take a moment to revisit your site and to repeat my praise for your driver, Darron Sanders, and his meticulous, professional service. We had a superb evening out, free of any cares about transportation or safety. Darron must have ESP because, as we were leaving one of our ightspots, he rolled up from around a corner without our having told him we were leaving. Wherever we were, he was always right at hand when we needed him! There is o doubt that for any limousine needs we have in this area we will call Maxim and ask for Darron. I'm pleased to know that you will also be able to recommend companies in other cities for our travels. I will book with confidence Based on Maxim's recommendations. Best regards, Carl Schuh

Pros: it was better than expected

Cons: none

01/12/2008 Posted by hashlander

I hired Maxim for a business trip to take several important clients to see our newest imaging equipment at the Mayo Clinic and was very disappointed. While the drivers were courteous and the limos were clean, there were several unforgiveable logistical errors and in the end I was overcharged by $200 from the quoted price. The itinerary was lengthy but simple: Maxim was to pick me up at my airport hotel, drive me to the airport to meet my clients, take us to breakfast, then to the hospital for meetings, then to dinner, and back to the airport. Boy was I in for a surprise. I received a call from Maxim ten minutes before my scheduled pickup telling me that they didn't have a license to operate at the airport for the limo I chose and would have to pick us up in an SUV instead of the planned stretch limo. We had 6 people, so this was a problem. They scrambled a bit and came up with a plan to take me to the airport in the SUV, have a limo meet us at the airport to collect everyone, then take us to breakfast. At that point, they switched the limo on us again because they needed the first limo for another client. That's right, we went through three vehicles in a two hour period and I ended up looking like an idiot to my physician clients. When everything was said and done, I was presented a bill that was almost $200 above the quoted price. I complained to the driver, who said he couldn't do anything about it, and a follow-up email to the company was ignored. But they continue to send me holiday greeting cards! Yay! Maxim has a good fleet and good drivers, but is in need of a serious management and customer-relations overhaul.

Pros: Decent fleet, courteous drivers

Cons: No attention to detail, no follow-up, lousy customer service, bait-and-switch quoting