Sunshine Pediatrics

07/26/2008 Posted by unhappyparentss

We had schedule an appointment for both our children to see Dr. Irizarry. We were told we were going to be seen in the Glendale office and I called to confirm and the appointment was in the Maryvale office, so the gentlemen I spoke with to schedule the appointments mislead me, regardless my children needed to get their vaccines before school started. So, we kept the appointment. Upon coming inot the office the waiting room was far to small for the amount of children and parents that where in there. We then signed in and waited an hour and 10 minutes prior to being called back. When we were called back the young lady who took us back did not introduce her self and was not ready with the charts or prepared and asked that we bare with her. She then took the vitals in the hall way by the scale had them do an eye exam of a gloss shiney board that was hard to read with the glare. We then proceeded into a room where we waited another 35-45 minutes before the nurse practioner came in. We asked where the docotor was and that we were told we being seeing Dr. Irizarry. She stated she was sorry, but the appointments where scheduled with her and that Dr. Irizarry was in the other office. (the office that is closer to our house and the one we were told our appointment was intially in!!!!!!) I told the nurse practioner that it was nothing against her they could see her, but the communication in this office is horrible. She stated she would let the office manager know that we were frustrated. I than called that next day left day and left a message for the office manager and got no return call. The nurse that came into give my children their vaccines was wearing no gloves, I had to stop her and ask her "you are going to wear gloves, right" she had to leave the room to get the gloves!!!! There were No gloves in the room. She gave the vaccines in the wrong area of the arms leaving my son with a softball size red and hot to touch bump. I am so disappointed.

Pros: Nurse Practioner was very nice

Cons: back office un friendly

06/24/2008 Posted by newazdad01

Being new to AZ is it hard to find a doctor. You look in the phone book or call your insurance and you get a long list. My best decision was to see Dr. Irizarry and Sunshine Pediatrics. My child has asthma and was having difficulty breathing on a Friday afternoon/early evening, and we were not rushed out due to it being a Friday. They actually ended up staying late to help treat my child. They made sure that the medications working and also made sure the he was comfortable. They always and reassuring words. They provided us with some samples as well as being able to walk out with a nebulizer to take care of my son and not have to worry about how I was going to get either the machine or medication. They made sure that I was comfortable to utilizing the nebulizer. Having a child that cannot breath is a very scary experience but knowing the doctors you are utilizing is extremely educated and caring makes all of the difference. Her bedside manner is A+. To anyone who is looking for quality and caring in a doctor's office look no further.

Pros: Sensitive to the patient's needs, highly trained staff, knowledgeable

06/24/2008 Posted by aznewmom01

I am new to the area as well as being a new mom and Sunshine Pediatrics made me feel like one of the family. When I made the appointment they explained that since it was are first visit that there was paper work to fill out in addition that this visit would take longer since the provider and staff needs to gather a basely in order to treat my child appropriately. Having an explaination of why things happen makes everything follow much smoother. I was told what I need to bring to the office in order for this process to go as quickly as possible. Coming prepared makes it easier on everyone and knowing what to bring makes it easier on a parent. I was treated with respect. All the staff were not only courtsey and respectful to me but also to all of the other patients while I was there. Everyone had a smile on there face and were truely happy to be working at this office. This in itself is a rare experience. We were taken at our appointment time as well. The staff was knowledge in my child's condition and made sure that they answer all of my questions. I did not feel rushed. I have returned a couple of occasion to be treated just like a family member that they really cared about. This is rare.

Pros: caring staff, knowledgeable providers, strong customer service, well organized

06/24/2008 Posted by pedsmom1

My child has been at Dr. Irizarry's practice on a number of occassions and we have always be treated with kindness and respect. The first visit always takes the most time and the practice did inform us of that upfront. Both the medical assistants and the providers were very caring and knowledgeable. I would highly recommend this practice. The staff wanted to make sure that I understood how to take care of my child's condition. Staff was able to communicate with me very well especially since I do not speak Spanish. This is a caring providers office that wants to ensure that the patient and family are taken care of appropriately.

Pros: good customer service and strong quality of care

08/19/2007 Posted by thedragn01

My child was only 1 week old when I took him to see Dr. Irizarry. When my husband and I walked into the medical building, there was a sign on a door that read "infants only" so we entered in that door. After waiting almost 10 minutes for the receptionist to get off the phone and actually acknowledge us, we were told to sign in on the other side. So we walked out that door and, with our 1 week old son, walked into what appeared to be a sick child room. Kids of all ages running around and screaming, coughing and sneezing. Once we were signed in, I walked out into the hallway so my son was not subjected to disease. I waited about 15 minutes when my husband, who was waiting for our name to be called, walked out to me and said that we were supposed to be waiting in the first room that we were in. So we re enter the infant waiting room, which had the capacity for 5 people, only to find a woman, her 4 children (none of which were infants and one of which was sick) and her elderly mother taking up all the seats because there was not room in the next room. So once again I am subjecting my son to disease. Once we were called into the office, we were brought into a room whose paper that covers the bed had not been changed from the last patient. The nurse barely spoke English seeing as I had to help her finish sentances because she couldn't think of the word. My son's umbilical cord had not yet fallen off so the nurse put a chemical that supposedly helps the cord fall off and put a cotton ball over it. When the Dr. walked in she told us that the cotton ball was a no-no. When I told her that her nurse had put it on , she then requitted her statement and asked "did she put a chemical on his cord" When I told her yes. Then she said it was ok. Then I was instructed to stay in the room by the doctor for a few minutes so she could check on something. The nurse came back and told us it was ok to leave. This office is VERY unorganized and I highly reccomend looking for another Dr.

Pros: Dr. Irizarry is very nice

Cons: Long waiting room wait, non english speaking staff, rude staff, unorganized